PRIMO'S RESTAURANT
⚠️ This facility has been closed 1 time by the Health Department
Latest: PASS
November 21, 2025
Address
28 MYRTLE ST
West End, MA 02114
Inspection History
61 inspections
25 failures
1 closures
License
License #21579
Last inspected: November 21, 2025
Inspection History (50 most recent)
PASS
November 21, 2025
at 3:39 PM
10 violations
590.002/2-301.12-P - Cleaning Procedure (P): No evidence of employee handwashing. Retrain staff. COS. | 590.002(B)/2-102.11-PF - (A) (B) and (C)(1) (4)-(16) Demonstration (Pf): Priority violations cited. Provide active managerial control. | 590....
FAIL
November 12, 2025
at 6:08 PM
10 violations
590.002/2-301.12-P - Cleaning Procedure (P): No evidence of employee handwashing. Retrain staff. COS. | 590.002(B)/2-102.11-PF - (A) (B) and (C)(1) (4)-(16) Demonstration (Pf): Priority violations cited. Provide active managerial control. | 590....
PASS
July 11, 2025
at 5:27 PM
1 violation
590.006/6-501.111-PF - Controlling Pests (Pf): What appears to be mice droppings on shelf under slicer. Clean and sanitize all affected areas. Provide updated IPM pest control report upon reinspection.
FAIL
July 3, 2025
at 5:13 PM
5 violations
590.003/3-501.16-P - (A)(2) and (B) Time/Temperature Control for Safety Food Hot and Cold Holding (P): Cut tomatoes 45F. Product removed from service. | 590.003/3-501.17-PF - Ready-To-Eat Time/Temperature Control for Safety Food Date Marking (Pf...
FAIL
June 26, 2025
at 3:59 PM
5 violations
590.003/3-501.16-P - (A)(2) and (B) Time/Temperature Control for Safety Food Hot and Cold Holding (P): Cut tomatoes 45F. Product removed from service. | 590.003/3-501.17-PF - Ready-To-Eat Time/Temperature Control for Safety Food Date Marking (Pf...
PASS
November 19, 2024
at 6:54 PM
0 violations
PASS W/ CONDITIONS
May 29, 2024
at 2:45 PM
1 violation
590.005/5-501.17-C - Toilet Room Receptacle Covered (C): No cover for employee bathroom trash. Provide covered receptacle.
PASS
October 20, 2023
at 3:10 PM
2 violations
590.004/4-101.11-C - Characteristics-Materials for Construction and Repair (C): Cardboard box being used for pizza pans- Use a NSF container that is smooth durable nonpourous and cleanable | 590.004/4-602.13-C - Nonfood Contact Surfaces (C): Ar...
FAIL
October 13, 2023
at 3:38 PM
2 violations
590.004/4-101.11-C - Characteristics-Materials for Construction and Repair (C): Cardboard box being used for pizza pans- Use a NSF container that is smooth durable nonpourous and cleanable | 590.004/4-602.13-C - Nonfood Contact Surfaces (C): Ar...
PASS
April 6, 2023
at 3:21 PM
3 violations
590.003/3-302.11-P - Packaged and Unpackaged Food-Separation Packaging and Segregation (P): Packaged raw hamburger stored directly on top of packaged RTE foods- Corrected | 590.003/3-304.14-C - Wiping Cloths Use Limitation (C): Chlorine sanitiz...
FAIL
April 3, 2023
at 1:05 PM
3 violations
590.003/3-302.11-P - Packaged and Unpackaged Food-Separation Packaging and Segregation (P): Packaged raw hamburger stored directly on top of packaged RTE foods- Corrected | 590.003/3-304.14-C - Wiping Cloths Use Limitation (C): Chlorine sanitiz...
PASS
February 15, 2023
at 3:55 PM
4 violations
590.003/3-304.15-P - (A) Gloves Use Limitation (P): Observed employees wearing gloves and performing multiple tasks including touching items at the register and leaving the work areas- Review glove use procedures with staff Corrected on site | 59...
FAIL
February 7, 2023
at 3:45 PM
4 violations
590.003/3-304.15-P - (A) Gloves Use Limitation (P): Observed employees wearing gloves and performing multiple tasks including touching items at the register and leaving the work areas- Review glove use procedures with staff Corrected on site | 59...
PASS W/ CONDITIONS
January 18, 2023
at 3:24 PM
0 violations
PASS
September 7, 2022
at 6:16 PM
6 violations
590.002/2-301.14-P - When to Wash (P): No evidence of handwashing at the establishment- Handwashing sinks visibly dry at the time of the inspection- Review with employees | 590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Priority vi...
FAIL
August 29, 2022
at 6:35 PM
6 violations
590.002/2-301.14-P - When to Wash (P): No evidence of handwashing at the establishment- Handwashing sinks visibly dry at the time of the inspection- Review with employees | 590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Priority vi...
PASS
March 28, 2022
at 2:17 PM
3 violations
590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Payment required for 2022 Health Permit- | 590.004/4-602.13-C - Nonfood Contact Surfaces (C): Heavy carbon buildup on wall and filtes behind cookline- Clean with proper frequency | L1 ...
FAIL
March 17, 2022
at 3:18 PM
3 violations
590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Payment required for 2022 Health Permit- | 590.004/4-602.13-C - Nonfood Contact Surfaces (C): Heavy carbon buildup on wall and filtes behind cookline- Clean with proper frequency | L1 ...
PASS
August 27, 2021
at 3:53 PM
9 violations
590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Provide active managerial control. All pertinent invoices for implicated foods on food illness complaint have not been submitted as requested on 8/20/21 | 590.003/3-302.11-P - Packaged...
FAIL
August 20, 2021
at 2:18 PM
9 violations
590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Priroity violations cited. Provide active managerial control. | 590.003/3-302.11-P - Packaged and Unpackaged Food-Separation Packaging and Segregation (P): Raw chicken stored in clos...
PASS
January 21, 2020
at 3:30 PM
5 violations
590.002/2-501.11-PF - Clean-up of Vomiting and Diarrheal Events (Pf): Provide written procedures and kit for the clean up of vomiting and diarrheal events | 590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Multiple priority priority...
PASS W/ CONDITIONS
January 16, 2020
at 5:18 PM
9 violations
590.002/2-501.11-PF - Clean-up of Vomiting and Diarrheal Events (Pf): Provide written procedures and kit for the clean up of vomiting and diarrheal events | 590.002(D)/2-103.11-PF - (A)-(P) Person-In-Charge-Duties (Pf): Multiple priority priority...
PASS W/ CONDITIONS
December 23, 2019
at 4:44 PM
19 violations
590.002/2-301.12-P - Cleaning Procedure (P): Observed multiple employees not using soap to wash hand no cold water at hand sink soap dispenser not working - Kitchen/prep/ware washing | 590.002/2-301.15-PF - Where to Wash (Pf): Observed employee ...
🚫 CLOSURE
December 20, 2019
at 3:54 PM
18 violations
590.002/2-301.12-P - Cleaning Procedure (P): Observed multiple employees not using soap to wash hand no cold water at hand sink soap dispenser not working - Kitchen/prep/ware washing | 590.002/2-301.15-PF - Where to Wash (Pf): Observed employee ...
PASS
February 26, 2018
at 7:07 PM
5 violations
03-3-501.16(A) - Cold Holding: Several items in 2 reach in refrigeration units temped between 48-54F for 1-2 hour.Maintain all cold holding 41F or below. PIC to remove to alternate unit to cool/hold 41F or below. PIC to call for service & prov...
FAIL
February 16, 2018
at 7:01 PM
5 violations
03-3-501.16(A) - Cold Holding: Several items in 2 reach in refrigeration units temped between 48-54F for 1-2 hour.Maintain all cold holding 41F or below. PIC to remove to alternate unit to cool/hold 41F or below. PIC to call for service & prov...
PASS W/ CONDITIONS
December 13, 2017
at 8:04 PM
3 violations
15-4-202.16 - Non-Food Contact Surfaces: Shelving above pizza flip top refrigerator covered in contact paper and tape that has begun to peel. Repair or replace to ensure surface is smooth durable and cleanable | 21-3-304.14 - Wiping Cloths Clean ...
PASS
June 7, 2017
at 6:21 PM
5 violations
15-4-202.16 - Non-Food Contact Surfaces: Lower shelf on prep table located next to cookline heavy worn and with rust- Make proper repairs | 16-4-501.11/.15 - Dishwashng Facilities: High temperature dishwasher not properly working-Repair Use 2 bay ...
FAIL
April 25, 2017
at 3:37 PM
5 violations
15-4-202.16 - Non-Food Contact Surfaces: Lower shelf on prep table located next to cookline heavy worn and with rust- Make proper repairs | 16-4-501.11/.15 - Dishwashng Facilities: High temperature dishwasher not properly working-Repair Use 2 bay ...
PASS
November 23, 2016
at 2:07 PM
4 violations
08-3-302.11/3-304.11 - Separation Segregation Cross Contamination: Raw chicken stored above beef and ready to eat foods in refrigeration. Corrected at time of inspection | 12-3--301.11 - Prevention of Contamination from Hands: Observed employee h...
FAIL
November 15, 2016
at 8:37 PM
4 violations
08-3-302.11/3-304.11 - Separation Segregation Cross Contamination: Raw chicken stored above beef and ready to eat foods in refrigeration. Corrected at time of inspection | 12-3--301.11 - Prevention of Contamination from Hands: Observed employee h...
PASS
September 11, 2015
at 3:37 PM
6 violations
03-3-501.14 - Cooling: Sausages found cooling at room temperature registering 75F. PIC states it came out 30 minutes ago and removed it to the pizza station refrigerating unit. Cool properly. | 20-4-703.11 - Food Contact Surfaces Clean: Pizza pan...
FAIL
September 4, 2015
at 5:20 PM
6 violations
03-3-501.14 - Cooling: Sausages found cooling at room temperature registering 75F. PIC states it came out 30 minutes ago and removed it to the pizza station refrigerating unit. Cool properly. | 20-4-703.11 - Food Contact Surfaces Clean: Pizza pan...
PASS
March 24, 2015
at 2:57 PM
5 violations
03-3-501.16(A) - Cold Holding: The under counter Unit at the serving line-Mortadella 46F Genoa Salami 45F. Unit 39F. Maintain at 41F or below. | 08-3-305-307.11 - Food Protection: Personal Clothes stored on the shelves next to the dry food storag...
FAIL
March 17, 2015
at 3:26 PM
5 violations
03-3-501.16(A) - Cold Holding: The under counter Unit at the serving line-Mortadella 46F Genoa Salami 45F. Unit 39F. Maintain at 41F or below. | 08-3-305-307.11 - Food Protection: Personal Clothes stored on the shelves next to the dry food storag...
PASS
November 19, 2014
at 7:12 PM
12 violations
03-3-403.11 - Reheating: Meatball sauce for hot holding prepared the day before- 91F. PIC reheated it. Reheat to 165F or above before hot holding. | 03-3-501.14 - Cooling: Previous day cooked lasagna inside walk-in unit 44F. PIC removed it. Cool...
FAIL
November 12, 2014
at 4:04 PM
12 violations
03-3-403.11 - Reheating: Meatball sauce for hot holding prepared the day before- 91F. PIC reheated it. Reheat to 165F or above before hot holding. | 03-3-501.14 - Cooling: Previous day cooked lasagna inside walk-in unit 44F. PIC removed it. Cool...
PASS W/ CONDITIONS
December 30, 2013
at 5:00 AM
0 violations
PASS
November 27, 2013
at 3:18 PM
7 violations
15-4-202.16 - Non-Food Contact Surfaces: basement/defrost all freezer units | 16-4-501.11/.15 - Dishwashng Facilities: 2 bay sink/provide proper drain plugs | 20-4-703.11 - Food Contact Surfaces Clean: 2 bay sink/provide no rinse/detergent/sanitiz...
PASS W/ CONDITIONS
November 21, 2013
at 3:55 PM
16 violations
02-3-602.11-.12/3-302.12 - Food Container Labels: properly label all bulk food bins | 08-3-305-307.11 - Food Protection: remove all cardboard boxes to store fries in after cooking | 14-4-202.11 - Food Contact Surfaces Design: replace/resurface all...
FAIL
November 15, 2013
at 3:01 PM
16 violations
02-3-602.11-.12/3-302.12 - Food Container Labels: properly label all bulk food bins | 08-3-305-307.11 - Food Protection: remove all cardboard boxes to store fries in after cooking | 14-4-202.11 - Food Contact Surfaces Design: replace/resurface all...
PASS
October 4, 2012
at 2:49 PM
3 violations
21-3-304.14 - Wiping Cloths Clean Sanitize: Proeprly store all wiping cloths in a sanitizing solution in food prep area's. | 35-6-501.111/.115 - Insects Rodents Animals: Properly keep rear exit screen door closed at all times. | 38-6-202....
FAIL
September 27, 2012
at 2:28 PM
3 violations
21-3-304.14 - Wiping Cloths Clean Sanitize: Proeprly store all wiping cloths in a sanitizing solution in food prep area's. | 35-6-501.111/.115 - Insects Rodents Animals: Properly keep rear exit screen door closed at all times. | 38-6-202....
PASS
July 20, 2012
at 2:26 PM
5 violations
15-4-202.16 - Non-Food Contact Surfaces: Properly repair holes in screens at rear exit door. | 21-3-304.14 - Wiping Cloths Clean Sanitize: Properly store all wiping cloths in a sanitizing solution in food prep area's. | 29-5-201/02.11 - Ins...
FAIL
July 13, 2012
at 4:20 PM
5 violations
15-4-202.16 - Non-Food Contact Surfaces: Properly repair holes in screens at rear exit door. | 21-3-304.14 - Wiping Cloths Clean Sanitize: Properly store all wiping cloths in a sanitizing solution in food prep area's. | 29-5-201/02.11 - Ins...
PASS
April 10, 2012
at 2:33 PM
4 violations
16-4-501.11/.15 - Dishwashng Facilities: Properly repair (Wash) temperature gauge on high temp dishwasher in kitchen. (Need 150F.) | 24-4-903.11 - Clean Equipment & Utensils Storage: Provide proper storage of all clean cutting boards acfter ea...
FAIL
April 2, 2012
at 2:31 PM
4 violations
16-4-501.11/.15 - Dishwashng Facilities: Properly repair (Wash) temperature gauge on high temp dishwasher in kitchen. (Need 150F.) | 24-4-903.11 - Clean Equipment & Utensils Storage: Provide proper storage of all clean cutting boards acfter ea...
PASS
May 23, 2011
at 6:21 PM
3 violations
34-5-501.111/.115 - Outside Storage Improperly Maintained: | 38-6-202.11 - Fixture's not properly shielded: | M-2-102.11 - PIC Knowledge: provide allergen awarenees training & proof of sign up for serve safe
FAIL
May 9, 2011
at 3:05 PM
3 violations
34-5-501.111/.115 - Outside Storage Improperly Maintained: | 38-6-202.11 - Fixture's not properly shielded: | M-2-102.11 - PIC Knowledge: provide allergen awarenees training & proof of sign up for serve safe
PASS
September 7, 2010
at 2:57 PM
0 violations